If you want to change the day or time your trip starts or ends, you must submit a trip change request via app. You can submit a request before the trip begins, while it’s in progress, or up to six hours after the scheduled trip end time. If your host and vehicle are ready and you two agree, you can complete trip check-in in the app up to one hour before the scheduled trip start without submitting a trip change request. You can take responsibility for the car and activate the protection plan by sliding the toggle on the last screen. The check-in process in the app must be completed for this early exchange to be valid. You can check out and return a vehicle up to three hours early without submitting a trip change request only if you receive your host’s written consent in Turo messaging. 

A trip change is only valid if you make the request through Turo and your host accepts it. If you keep your host’s car past the scheduled end time without their approval via the Turo system, your host may charge you for additional usage and related fees, and it may void your protection plan. If you make an unapproved early return, we’ll be unable to refund you for any unused trip time. You’ll still be responsible for any parking tickets or tow charges up to 24 hours after the scheduled trip end. 

To request to extend or shorten your trip, follow these instructions:

1. Log onto turo.com or the Turo app to open your Trips tab.
2. Tap “Booked” to select the trip you’d like to change.
3. Select the Details tab.
4. If your trip is in progress, select the “Modify trip” button. From the menu of options, select "Dates and Location" If your trip has ended, select the “Extend trip” button. 
5. Enter your new end time and write a message to your host.
6. Submit your request.

You can cancel most trips yourself without contacting Turo. All cancellations are effective immediately. You can’t cancel a trip that’s in progress, and once you cancel, you’re no longer authorized to receive or drive the car. Follow these instructions to cancel a trip: 

1. Log on to Turo and open your Trips tab.
2. Find the “Booked” trip you want to cancel.
3. Tap the "Change trip" button in the middle of the screen.
4. Choose the option to cancel.
5. Pick a cancellation reason that most closely matches your circumstance.
6. Check that the trip shows as “Canceled” on your Trips tab. If not, be sure you’ve completed all steps of the cancellation process.

You don’t need personal insurance coverage if you book a trip with a protection plan made available via Turo. If you do have insurance, our liability insurance provider will supplement your personal coverage. Depending on the protection plan you select, liability coverage is $750,000 in the US. Unless you’re confident that your personal insurance will cover you, we strongly advise that you select a protection plan when booking your trip. Some insurance companies exclude coverage for peer-to-peer car sharing. And your credit card company may not provide coverage for a Turo trip. It’s best to check with your insurer or your broker before making your decision.

Turo accepts the following payment methods:

• Most credit cards issued by major financial institutions. These can include American Express and Discover cards.
• Debit cards with a Visa or Mastercard logo that are linked to a checking account. These include debit cards from online banks, such as Chime, Ally, and others.
• Revolut card
• Apple Pay on mobile devices in all locations and Google Pay on mobile devices in Canada and the US.

Payment methods we don't accept

Turo does not accept the following payment methods:

• Cash
• Checks
• Prepaid cards (with the exception of Revolut)
• Reloadable debit cards (like Simple, Chase Liquid, or EDD debit cards)
• Temporary bank cards
• Cards that aren’t linked to a bank account 
• Payment methods not in your name. This includes credit cards that are not in your name. Whatever the payment method, it must match the primary guest’s name.